RESTOCK AR

SHIPPING POLICY

CONVENIENT LOCAL PICKUP OPTIONS

Local pickups have 3 weeks to be picked up from our location.
We will contact you prior to cancelling the order to make arrangements.
If no arrangements are made, the order will be cancelled and a 10% restocking fee will apply.

SAME-DAY/NEXT-DAY LOCAL DELIVERY

Local deliveries are fulfilled and delivered on the same or next day, depending on the order time.
For any questions or concerns regarding your delivery, please reach out to us via Instagram, email, or chat on our website.

FAST AND RELIABLE SHIPPING TIME

All orders are fulfilled and prepared for shipping within 1-48 hours, excluding weekends and holidays.
Shipping delivery time typically takes 1-5 days from when you receive your tracking number.
If you have not recieved an update on your order after 3 business days, feel free to contact us at restockarllc@gmail.com for immediate assitance.

TRUSTED SHIPPING CARRIERS

All orders are shipped via UPS, unless delivery to the location is not accepted by UPS (such as a PO box), or out of the United States.

INTERNATIONAL SHIPPING

For international orders, shipping fees will be calculated during the checkout process. The exact cost will depend on destination country, the shipping method selected, and the weight and dimensions of the items in your order.
Please note that customers are responsible for any customs duties, taxes, or fees imposed by their respective countries. Refunds/Returns/Exchanges will not be granted for reasons pertaining to unexpected import taxes, fees, or duties.
For additional assistance or questions, please reach out to our support email at restockarllc@gmail.com

SAFE AND SECURE SHIPPING WITH INSURANCE

Our Shipping Order Protection is optional. However, without purchasing the protection, Restock AR will not be liable for any lost, or damaged packages.

If you have purchased Shipping Protection the following policies apply:

Timeframes

All claims must be submitted within the following date ranges:

Lost - 14 days after its last tracking update.
Damaged - Within 2 days of the delivered tracking update
All claims filed outside of these date ranges will be denied.

Damaged Items

All claims without substantial photographic evidence provided will be denied. All images will be closely scrutinized and any suspicions of digital alterations will result in the denial of the claim. Video proof may be requested at our discretion.
Minor manufacturer defects will not be covered
Minor damage to sneaker boxes will not be covered
Minor damage to clothing bags or tags will not be covered
Items damaged due to wear and tear will not be covered

Lost Items

If a package has been lost in transit or improper delivery is suspected, a conclusive investigation with the shipping courier will commence and have to subsequently conclude before reimbursement is given. "Delivered but not received" inquiries will only be covered IF the carrier confirms it was delivered to an incorrect address. The shipping courier may require up to 21-30 business days to investigate a lost package.
Any packages abandoned at customs or at pickup locations will not be covered
Any items lost due to incorrect address submissions will not be covered

Other Stipulations

Undesired product fit or feel will not be covered
Late packages due to carrier delays will not be covered
Filing chargebacks with your payment provider will void your shipping insurance protection
Porch piracy will not be covered under any circumstance

Reimbursement

Replacement of the item will be the priority if the size and item are available. If not, and If reimbursement is agreed upon, we will provide you with a digital gift card for just the item amount, pre-tax and pre-shipping. Gift cards do not expire and can be used in-store or online.

Filing your Claim

Email restockarllc@gmail.com within the specified times above, and with all relevant information and evidence requested above. Please allow up to 24 hours for a response.