• No Refund Policy:

    Our company's "No Refund Policy" dictates that we do not accept any refunds once an order has been placed. Exchanges are possible within 7 days of receiving the item (unless stated otherwise).
  • Eligibility for Exchange:

    To ensure an exchange can be processed, the item must be in its original, unused condition with all tags and packaging intact. A receipt or proof of purchase is also required to initiate the exchange process.
  • Damages and Issues:

    At our company, we prioritize the safe delivery of items to our valued customers. While we take all necessary precautions, we acknowledge that shipping companies' actions are beyond our control. Rest assured, all shipped items are fully insured against loss or damage. If you encounter any issues, please don't hesitate to contact us through social media, our website, or email, and we'll be more than happy to assist you with filing a claim. Your satisfaction is our utmost priority, and we are here to support you every step of the way.
  • Non-Returnable Items:

    Certain items, such as perishable goods, custom-made products, and personal care items, are not eligible for returns. In addition, hazardous materials, flammable liquids, and gases cannot be returned. Please note that sale items and gift cards are also non-returnable. Pre-owned items are not eligible for exchanges or refunds.
  • Exchanges:

    For exchanges please login to your account to process your return. Please ensure that your item for the return is in the original condition and is put in a box full of packing. Log in here:
  • Refunds:

    Once we receive and inspect the returned item, we will notify the customer of the status of their refund or exchange request. If approved, the customer will be contacted to complete the exchange process and discuss any further details.
  • Shipping and Exchanges:

    Customers who are exchanging items and are located out of town must pay for shipping of the item being returned to us and the new item being sent to them. If the customer is in town, they can visit our store for the exchange. Please note that manufacturing defects are beyond our control and exchanges for minor defects will not be accepted.
  • Price Discrepancy:

    Exchanges can only be made for items of equal value and will be done at no extra cost. If there is a difference in price for the item being exchanged, the customer is responsible for covering that difference.