01 What we offer

Restock AR does not offer cash refunds. Within 30 days of receiving your item, you may request a size exchange or store credit.

Store credit is issued as a digital eGift card, emailed to you as soon as your return is received and processed. Gift cards do not expire and can be used in-store or online.

02 Your return window

Everyone gets 30 days. Restock Rewards members get longer, based on tier:

Tiers are earned on points over the calendar year — see the Rewards page for full details.

03 Eligibility

To be eligible for an exchange or store credit, the item must be in its original, unworn and unwashed condition with all tags and packaging intact. A receipt or proof of purchase is required.

Items sent to us without an approved return request will not be accepted, and are subject to a restocking fee of 10% of the item's purchase price.

04 How to start a return

1. Open our exchange portal at restockar.loopreturns.com and submit your request.
2. Wait for approval. We'll email you confirmation and instructions on where to send the item.
3. Ship the item back to the address below.
4. Once received and inspected, your exchange ships within 1–3 business days, or your store credit eGift card is emailed to you immediately.

05 Exchanges & price differences

Exchanges for an item of equal value are processed at no extra cost. If the replacement item costs more, you cover the difference. If it costs less, the balance is issued as store credit.

Customers near our Rogers, AR storefront are welcome to visit us in person to handle an exchange. Customers outside the local area are responsible for the shipping cost of returning the item and, where applicable, of the replacement item.

06 International returns

International customers have the same 30-day window for exchanges and store credit.

Customers outside the United States are responsible for return shipping costs, unless the return is the result of an error on our end — a wrong item, a defect, or a mistake we made — in which case we cover it.

Customers are responsible for any customs duties, taxes, or fees imposed by their country. Exchanges and store credit will not be granted for reasons pertaining to unexpected import taxes, fees, or duties.

07 Gift cards

Gift cards themselves are non-refundable and non-returnable. Once purchased, a gift card cannot be exchanged or refunded for cash. They do not expire and can be used in-store or online.

Items bought with a gift card are treated like any other order — if the size or fit isn't right, they're eligible for a size exchange or store credit under the same 30-day terms above.

08 Non-returnable items

The following are not eligible for exchange or store credit:

• Final sale items
• Gift cards
• Pre-owned items
• Perishable goods
• Custom or personalized products
• Personal care items
• Hazardous materials, flammable liquids, and gases

09 Damaged, defective or wrong items

Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or incorrect so we can make it right. Damaged or defective items will be replaced with the same item where stock allows; otherwise store credit is issued.

Every order ships with baseline UPS coverage of up to $100. Because most of our orders exceed that amount, we strongly recommend adding Order Protection at checkout for full coverage against loss or damage in transit. Removing Order Protection from your cart removes that full coverage. Full claim terms are in our Shipping Policy.

10 Questions

Contact us any time at support@restockar.com and we'll help you out.