Frequently Asked Questions

All orders ship the same or next business day. Every item we sell is already in-hand and authenticated, so nothing waits on sourcing.

Business days are Monday to Friday, excluding US holidays. Delivery estimates start once your order leaves our warehouse. If you haven't had an update after 3 business days, email support@restockar.com and we'll chase it.

Shipping is calculated at checkout based on weight, dimensions and destination. Our standard rates:

• UPS Standard — 2–5 business days. $9.99, free on orders over $150.
• UPS Premium — 2 business days, order by 11am CST. $19.99, free over $250.
• UPS Express — next business day, order by 2pm CST. $44.99, free over $750.

Where UPS doesn't deliver — PO boxes and some international addresses — we ship USPS Priority Mail. Full detail is on our Shipping Policy page.

Yes. As soon as your order ships you'll get a tracking number by email, and you can follow it on our Track My Order page or directly with the carrier.

If tracking hasn't updated in a few days, that's usually a carrier scan gap rather than a lost package — but email us and we'll look into it.

Yes, we ship worldwide. International rates are calculated at checkout based on destination, method, and the weight and dimensions of your order.

Customs duties, taxes and import fees are set by your country and are your responsibility. We can't mark orders as gifts or under-declare value, and exchanges or store credit aren't granted because of unexpected import charges.

Because we ship the same or next business day, the window to change an order is short. Email support@restockar.com as soon as possible with your order number and we'll do our best.

Once an order has shipped it can't be cancelled, but it's still covered by our 30-day exchange and store credit policy.

Yes, both, from our Rogers, AR store.

Pickup: you have 3 weeks to collect your order. We'll reach out before cancelling anything; if no arrangements are made, the order is cancelled and a 10% restocking fee applies.

Local delivery: orders in the Rogers area are delivered the same or next day, depending on order time.

We don't offer cash refunds. Within 30 days of delivery you can request a size exchange or store credit.

Start it in our exchange portal. Once approved, we'll email instructions and the return address. Items sent back without an approved request aren't accepted.

Store credit is issued as an eGift card, emailed as soon as your return is processed. Approved exchanges ship within 1–3 business days.

Items must be unworn, unwashed, with tags and original packaging, with proof of purchase. Full terms: Refund Policy.

Everyone gets 30 days from delivery. Restock Rewards members get longer:

• Access (0–249 points) — 30 days
• Priority (250+ points) — 45 days
• Red Member (1,000+ points) — 60 days

You earn 1 point per $1 spent. See the Rewards page for details.

The following aren't eligible for exchange or store credit:

• Final sale items — these are marked as such on the product page
• Gift cards
• Pre-owned items
• Perishable goods, custom or personalized products, and personal care items
• Hazardous materials, flammable liquids and gases

Gift cards themselves can't be returned, but anything you buy with a gift card is exchangeable on the normal 30-day terms.

Email support@restockar.com straight away with your order number and photos. We'll replace the item where stock allows, or issue store credit as an eGift card.

Please check your order on arrival — damage claims have a short window (see Order Protection below).

Every order ships with baseline UPS coverage of up to $100. Most Restock AR orders are worth more than that, so most orders are not fully covered by the baseline alone.

Order Protection is the optional add-on that fully insures your order's value in transit. Removing it from your cart removes that coverage, and without it we aren't liable for loss or damage beyond the $100 UPS baseline.

If you have it, claims must be filed within 14 days of the last tracking update for a lost package, or 2 days of delivery for a damaged one. Full terms are in our Shipping Policy.

Yes — every item is 100% authentic, guaranteed. We've authenticated over 250,000 items to date.

We source directly from trusted brands and vetted suppliers, and every piece is checked before it's listed. You can see how we do it on any product page via the Authenticated By Experts and AI bar, or read our Authenticity Guarantee.

Every item goes through a documented inspection before it's listed. Our team checks the details counterfeits get wrong — logos, stitching, hardware, materials, labelling and packaging — supported by AI comparison against verified reference examples.

We track brand-side changes as they happen, so the checks stay current rather than relying on what was true a few seasons ago.

Restock AR
Pinnacle Hills Promenade Mall
2203 S Promenade Blvd, Suite #1122
Rogers, AR 72758

Monday – Saturday: 11:00 AM – 8:00 PM
Sunday: 12:00 PM – 6:00 PM

Come in to shop, pick up an order, or handle an exchange in person. See store location & hours.

Often, yes — but it depends on the piece. Streetwear releases are produced in limited runs, so some items never come back.

Tap the notify button on any sold-out product page and we'll email you the moment it's back in stock.

Email support@restockar.com — we reply within 24 hours — or use the form on our contact page. You can also reach us on Instagram or the chat widget on the site.

support@restockar.com is our only support address. If you're contacted by anyone using a different address claiming to be us, please let us know.