01 Processing & dispatch

All orders ship the same or next business day, excluding weekends and holidays.

Business days are Monday–Friday, excluding US holidays. If you haven't received an update on your order after 3 business days, email support@restockar.com and we'll chase it.

02 Delivery speeds & rates

Delivery time is counted in business days after your order leaves our warehouse.

All orders ship via UPS, unless UPS does not deliver to the address — such as a PO box, or some international destinations — in which case we use USPS Priority Mail.

03 Local pickup

• Local pickups have 3 weeks to be collected from our location.
• We will contact you before cancelling an order to make arrangements.
• If no arrangements are made, the order is cancelled and a 10% restocking fee applies.

Pickups can be collected during store hours — see store location & hours.

04 Local delivery

Local deliveries in the Rogers, AR area are fulfilled and delivered the same or next day, depending on order time. For questions about a local delivery, reach out via Instagram, email, or the chat on our website.

05 International shipping

Shipping fees for international orders are calculated at checkout, based on destination country, shipping method, and the weight and dimensions of your order.

Customers are responsible for any customs duties, taxes, or fees imposed by their country. Exchanges and store credit will not be granted for reasons pertaining to unexpected import taxes, fees, or duties.

06 Insurance & Order Protection

Every order carries baseline UPS coverage of up to $100. Because most Restock AR orders are worth more than that, most orders are not fully covered by the baseline alone.

Order Protection is optional, and it is what provides full coverage for the value of your order. Without it, Restock AR is not liable for lost or damaged packages beyond the $100 UPS baseline. Removing Order Protection from your cart at checkout removes your order from full insurance coverage.

07 Filing a claim

If you purchased Order Protection, the following applies.

Claims filed outside these windows will be denied. To file, email support@restockar.com within the times above with all relevant information and evidence. Please allow up to 24 hours for a response.

— Damaged items

• Claims without substantial photographic evidence will be denied. Images are closely scrutinised, and any suspicion of digital alteration will result in denial. Video proof may be requested at our discretion.
• Minor manufacturer defects are not covered.
• Minor damage to sneaker boxes, clothing bags, or tags is not covered.
• Items damaged through wear and tear are not covered.

— Lost items

• If a package is lost in transit or improper delivery is suspected, a conclusive investigation with the carrier must complete before reimbursement is given. The carrier may take 21–30 business days to investigate.
• "Delivered but not received" is only covered if the carrier confirms delivery to an incorrect address.
• Packages abandoned at customs or at pickup locations are not covered.
• Items lost due to an incorrect address submission are not covered.

— Other exclusions

• Undesired product fit or feel.
• Late packages caused by carrier delays.
• Porch piracy, under any circumstance.
• Filing a chargeback with your payment provider voids your shipping insurance protection.

— Reimbursement

Replacing the item is always the priority where the size and item are available. If a replacement isn't possible and reimbursement is agreed, we issue a digital gift card for the item amount, pre-tax and pre-shipping. Gift cards do not expire and can be used in-store or online.

08 Questions

Email support@restockar.com and we'll get back to you within 24 hours.