Refund policy

Refund & Exchange Policy

Restock AR does not offer cash refunds. Within 30 days of receiving your item, you may request a size exchange or store credit.

Store credit is issued as a digital eGift card and emailed to you as soon as your return is received and processed. Gift cards do not expire and can be used in-store or online.

Your return window

Every customer has 30 days from delivery. Restock Rewards members have longer, based on tier:

• Access (0–249 points) — 30 days
• Priority (250+ points) — 45 days
• Red Member (1,000+ points) — 60 days

Tiers are earned on points over the calendar year. See our Rewards page for full details.

Eligibility

To be eligible for an exchange, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start an exchange, you can visit https://restockar.loopreturns.com/#/. Please note that returns will need to be sent to the following address:

Restock AR
2203 S Promenade Blvd
Suite #1122
Rogers, AR 72758
United States

If your exchange request is accepted, you will receive a confirmation email along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted, and are subject to a restocking fee of 10% of the item's purchase price.

You can always contact us for any return question at support@restockar.com.

Exchanges

The fastest way to ensure you get exactly what you want is to start your return on the item you have and place a new order separately. Your store credit is emailed as an eGift card as soon as we process the return, so you can put it straight toward the new order.

Exchanges for an item of equal value are processed at no extra cost. If the replacement item costs more, you cover the difference; if it costs less, the balance is issued as store credit.

Customers near our Rogers, AR storefront are welcome to visit us in person to handle an exchange.

We will notify you once we've received and inspected your exchange, and let you know if the exchange was approved or not. If approved, your exchange item will be shipped out to you within 1–3 business days, or your store credit eGift card is emailed to you immediately. If more than 15 business days have passed since we've approved your return, please contact us at support@restockar.com.

International returns

International customers have the same 30-day window for exchanges and store credit. Customers outside the United States are responsible for return shipping costs, unless the return results from an error on our end — a wrong item, a defect, or a mistake we made — in which case Restock AR covers the return shipping.

Customers are responsible for any customs duties, taxes, or fees imposed by their country. Exchanges and store credit will not be granted for reasons pertaining to unexpected import taxes, fees, or duties.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Damaged or defective items are replaced with the same item where stock allows; otherwise store credit is issued.

Every order carries baseline UPS coverage of up to $100. Because most Restock AR orders are worth more than that, we recommend adding Order Protection at checkout for full coverage against loss or damage in transit. Full claim terms are set out in our Shipping Policy.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on final sale items, pre-owned items, or gift cards. Final sale items are marked as such on the product page.

Gift cards themselves are non-returnable and non-refundable. Items purchased using a gift card are exchangeable on the normal 30-day terms.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Questions

You can always contact us with any return question at support@restockar.com.